RETURNS & EXCHANGE

 

Returns

You can send returns with all postal companies or you can use our return system.

Customers from......

Danmark:
1. GLS return labels can be purchased and ordered at this link (https://return.shipmondo.com/blue) cost 39 DKR.

2. You can buy return label together with your order and we will put in returnlabel to your packet - cost 39,-  (use the search field and write RETURN)

Deutschland: GLS Return Label ( 9,- € ) kann hier gekauft werden  https://return.shipmondo.com/blueretourelabeldeutschland

Austia: GLS return label ( 9,- € ) buy on link:

https://return.shipmondo.com/returnaustria

Poland: GLS return label ( 9,- € ) buy on link:

https://return.shipmondo.com/returnpolen

Customers from other countries have to send return with local shipping companies. You can return with all freight companies it is your choice.

You can not return web order/items on SALE to our psychical shop.... they shall be send to Blue Sportswear, Energivej 1, 3000 Helsingør.

The return package needs to be send directly to the company address - we do not accept return packaged returned to parcel shops/hubs.

We do not have free returns at Blue Sportswear and we do not accept packages sent back via charge/per COD. Packages sent from outside EU must be without customs collection otherwise they will not be received.

You need to pay for return shipping and you have 14 days to return the goods to our warehouse from the time you receive your package in GLS shop. If you send return after 14 days, we will make a giftcard instead of returning payment.

CHRISTMAS GIFTS PURCHASED AFTER DECEMBER 10, 2024 CAN BE REFUNDED BEFORE JANUARY 10, 2025. GOODS THAT DO NOT COMPLY WITH THE RETURN PERIOD WILL BE EXCHANGED AGAINST A GIFT CARD.

Items must be returned in their original condition and in their original undamaged packaging. We accept that the item has been taken out of the packaging and tried. We will charge you a 10% fee if items need speciel treat, before we can put them on stock again ( iron, repacking etc. )

We do not accept return packaged returned to a parcel shops/hubs.

As soon as we have received and returned the items, we will credit your account with the amount you paid for the items within 14 working days. The refund is made to the credit card that was originally drawn. 

Please make sure we can see which order number the returned items are from.

If you wish to exchange an item for another size, color or item please add a note with your order number and the item you wish to receive instead.

Is a packet not picked up at delivery shop, we dont accept this as a return. We will forward the package again same day to you.You will be charge shipping cost 150,- DKR/ 20,- € for unsuccessful delivery and return (not picked up).

Return address:

Blue sportswear
Energivej 1
3000 Helsingør
Denmark 

Or to visit our psychical shop:

Blue Living, Strandgade 53, 3000 Helsingør